Shipping policy

Shipping Policy

At The Hockey Shop, we aim to deliver your gear quickly and reliably, ensuring you’re ready to hit the field with confidence. Below is our shipping policy to help you understand how we handle orders.

Shipping Rates and Delivery Times

  • New Zealand Deliveries

    • Standard Shipping: Based on weight and calculated at checkout.
    • Free Shipping: Available on orders over $250.
    • Estimated delivery time: 2-3 business days.

  • International Deliveries

    • Shipping rates vary depending on the destination and package size. Rates are calculated at checkout.
    • Estimated delivery time: 7-14 business days (may vary based on customs processing).

Order Processing

  • Orders are usually processed within 1 business day.
  • Shipping is usually 1-2 business days.
  • Orders are shipped using NZ Post (Courier Post)
  • Orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number. Use this number to follow your order’s journey to your doorstep.

Customs and Duties for International Orders

  • Import duties, taxes, and customs fees are not included in our shipping rates. These charges may apply upon delivery and are the responsibility of the customer.

Delivery Issues

If your order hasn’t arrived within the estimated time, or you encounter any issues, please contact us at admin@thehockeyshop.co.nz or +64 21 022 44 212, and we’ll assist you promptly.

Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as you can. Once the order is processed, we may not be able to make changes.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy.

We’re committed to ensuring your experience with Inside Hockey is seamless and enjoyable. If you have any questions about shipping, please don’t hesitate to reach out to us.